Playing Cats – Ceramic Mug

We process orders within 2–5 business days.

Replacements or refunds are provided only if the product is defective or significantly different from its description on our website. You must submit a claim within 14 days of the delivery date.

Shipping and handling fees are non-refundable. Refunds apply only to the product’s unit price.

If there’s an issue with your order, please submit a claim through our online form. You’ll need your order number and the email address used at checkout. We’ll review your request and determine whether a replacement or refund is appropriate.

Returns are not accepted. Unauthorized returns are not eligible for replacement or refund, and you’ll be responsible for return shipping costs.

For full details, see our Returns page.

Shipping Times:

USA: Standard 3–7 days | Express 1–3 days

Czechia & Europe: Standard 10–20 days | Express 5–10 days

You’ll receive a tracking number once your order ships.

Customs & Fees: Orders outside the USA may be subject to import taxes or duties, which are the buyer’s responsibility.